Privacy policy

At Bonzoopet Malaysia, we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following personal information from you:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely through third-party providers; we do not store full card details)
  • Order history, preferences, and account details
  • Information you provide when contacting us or subscribing to newsletters

We may also collect information about your pets, including age, weight, breed, dietary requirements, and health status, when voluntarily provided for promotions or nutritional consulting purposes.

Additionally, we may collect non-personal information such as device type, browser, and browsing behavior for analytics purposes.

2. How We Use Your Information

Your personal and pet data may be used for the following purposes:

  • Processing and fulfilling orders
  • Managing your account and providing customer support
  • Communicating updates, promotions, and product information (only if you opt-in)
  • Providing nutritional consulting or personalized recommendations for your pets if you participate in promotional activities
  • Improving our website, services, and user experience
  • Preventing fraud or unauthorized activity

3. Sharing Your Information

We do not sell or rent your personal or pet data. However, we may share your information with:

  • Courier and delivery services for order fulfillment
  • Payment service providers to process transactions securely
  • Authorized third-party service providers who assist in operating our business

All third parties are bound by confidentiality agreements and may only use your information for specified purposes.

4. Cookies and Tracking

Our website may use cookies or similar tracking technologies to:

  • Improve user experience
  • Analyze site traffic and trends
  • Deliver personalized content and promotions

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal and pet data against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Under the PDPA, you have the right to:

  • Access and obtain a copy of your personal data
  • Correct or update inaccurate information
  • Request cessation of processing for marketing purposes
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

7. Retention of Data

We will retain your personal and pet data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any significant changes will be communicated where applicable.

9. Contact Us

For inquiries regarding your personal or pet data, or this policy:

EMAIL US HERE


Bonzoopet Malaysia
Owned and operated by Sea Park Pet Supplies Sdn Bhd 
(SSM No.: 199101000762)