Terms of service

1. Introduction

Welcome to Bonzoopet Malaysia. These Terms & Conditions govern your use of our website and all purchases made directly through our platform.

Bonzoopet Malaysia is owned and operated by Sea Park Pet Supplies Sdn Bhd (Company Registration No.: 199101000762).

By accessing our website or placing an order, you agree to these terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent/guardian
  • You are legally capable of entering a binding contract

3. Products & Availability

We specialize in pet-related products including pet food, treats, and accessories.

  • All products are subject to availability
  • We reserve the right to limit quantities per order
  • Product images are for illustration; actual packaging may vary

4. Orders & Acceptance

All orders placed on our website are subject to acceptance.

We may cancel or reject orders if:

  • Items are out of stock
  • Payment is not successfully processed
  • Suspicious or fraudulent activity is detected

You will be notified in such cases and refunded if payment has been made.

5. Pricing & Payment

  • All prices are in Malaysian Ringgit (MYR)
  • Prices may change without prior notice
  • Payment must be completed at checkout

We accept standard payment methods provided on our website (e.g. card, FPX, e-wallets).

6. Delivery Policy

We deliver within Malaysia only.

  • Delivery timelines are estimates and may vary
  • Risk of loss passes to the customer upon delivery

Customers are responsible for:

  • Providing accurate delivery details
  • Being available to receive the order

We are not responsible for delays caused by courier partners.

7. Returns, Refunds & Exchanges

We aim to ensure all customers receive products in good condition.

Returns are only accepted if:

  • Wrong item delivered
  • Product damaged upon arrival

Conditions:

  • Request must be made within 7 days of receiving the order
  • Item must be unused and in original packaging

Non-returnable:

  • Opened pet food
  • Perishable goods
  • Clearance items

Refunds (if approved) will be processed within a reasonable timeframe.

8. Subscription / Repeat Orders (if applicable)

  • Customers may manage or cancel subscriptions anytime before the next billing cycle
  • Charges will be applied automatically based on selected frequency

9. Pet Care Disclaimer

Our products are intended to support pet wellbeing.

However:

  • Every pet is different
  • We are not liable for adverse reactions

We recommend consulting a veterinarian before changing your pet’s diet, especially for pets with medical conditions.

10. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality
  • You are liable for all activities under your account

11. Intellectual Property

All website content (branding, images, text) belongs to Bonzoopet Malaysia and may not be used without permission.

12. Limitation of Liability

To the maximum extent permitted by law, Bonzoopet Malaysia shall not be liable for:

  • Indirect or consequential damages
  • Loss of business, revenue, or data

13. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

14. Contact Us

For support or inquiries:

Admin Support
Registration No.: 199101000762
EMAIL US HERE